AdjusterAssist LLC (“AdjusterAssist,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website, products, and related services.
This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit our website, contact us, create an account, use our services, or otherwise interact with us.
01.Who we are
AdjusterAssist LLC provides software and related services intended to support professional claim workflow, documentation, and communication drafting for property insurance professionals and related users.
02.Information we may collect
Contact information
Name, email address, company name, phone number, and other information you provide when contacting us or submitting a form.
Account information
Login credentials, subscription details, billing-related records, and account preferences if and when you create an account.
Usage information
Information about how you interact with our website or services, including device information, browser type, IP address, pages viewed, session activity, referral source, and approximate location derived from IP address.
Content you submit
Information, text, prompts, files, or other materials you choose to provide when using our services.
Communications
Messages you send to us, support requests, and related correspondence.
03.How we use information
We may use information to:
- operate, maintain, and improve our services
- provide customer support
- respond to inquiries and requests
- create and manage accounts
- process subscriptions or payments
- monitor usage, performance, and security
- develop new features and functionality
- communicate with you about updates
- comply with legal obligations
- protect our rights, users, systems, and business interests
04.AI and third-party processing
Our services may use third-party providers, including cloud hosting, authentication, analytics, payment processors, and AI-related service providers, to help deliver functionality.
Information submitted by users may be processed by these service providers as necessary to operate the service. Users are responsible for ensuring they have the appropriate authority to submit any information they provide to the platform.
05.How we may share information
• with service providers performing functions on our behalf
• with professional advisors such as legal, accounting, or compliance advisors
• in connection with a merger, acquisition, financing, or sale of assets
• when required by law, subpoena, court order, or legal process
• when necessary to protect rights, safety, security, or prevent fraud
We do not sell personal information.
06.Data retention
We retain information for as long as reasonably necessary to:
• provide our services
• maintain business and legal records
• resolve disputes
• enforce agreements
• comply with legal obligations
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
07.Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
08.Your choices
You may contact us to:
• request access to personal information we maintain about you
• request correction of inaccurate information
• request deletion of information where appropriate
• opt out of non-essential communications
We may need to retain certain information where required for legal, security, contractual, or operational reasons.
09.Cookies and analytics
Our website may use cookies, similar technologies, and analytics tools to understand traffic, improve performance, and enhance user experience. You may be able to control cookies through your browser settings.
10.Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11.Professional-use notice
AdjusterAssist is intended for professional and business use. It is not legal advice, not insurance coverage advice, and not a claim determination service. Users remain responsible for their own professional decisions, compliance obligations, and final work product.
12.Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
13.Contact us
If you have questions about this Privacy Policy, you may contact us at
AdjusterAssist LLC
Email: info@adjusterassistapp.com
Website: adjusterassistapp.com